Novi AMS

We used to use Member Clicks and it was awful. It was a struggle to get my team on board for the transition from that platform but I'm so grateful that we pushed through and switched over to Novi. We looked at about 5 other platforms before settling on Novi and it was a 10-month process. I am a customer service snob but the Novi team knows how to deliver! They respond immediately to help me with whatever I need. They made the transition so easy and their user interface is so much more straightforward and user-friendly. They are also always making updates (like monthly!) and you can put a request in and they will actually do what you ask. I can not recommend them more highly. I will add though if you are looking for a totally customizable website to go with your AMS theirs is a bit harder to do that with. They do have a paid version of their website though so I'm sure that would offer more customization.

Novi AMS is truly an amazing software and the customer service is truly phenomenal. I appreciate how fast and efficient the communication is and NOVI truly cares about the user fully understanding the system. I couldn't reccommend them more than I already have because NOVI is truly amazing and is so essential in the day to day of maintaining our database. 10/10.

Novi AMS was a late comer in our selection process, but stood out from the pack immediately.

Onboarding was quick and easy, wrapping up well ahead of schedule, yet no detail was missed and Novi took the time to understand each of our requirements.

The Quickbooks Online integration is a real selling point and works like a charm, as does the native MailChimp integration.  

Support has been amazing and they record every feature request that comes in. They're very transparent about the process.

Minor quibbles as with any AMS, but Novi is so far ahead that we can't imagine being happier with the system.

I found NOVI based on other association management reviews and after a false start with another system. The onboarding was excellent and our launch was thorough and accurate. We have been using NOVI for about 18 months and the customer service is excellent. They provide self-guided information and are also there for nuisance questions and assistance. The AMS is intuitive and the front-facing experience is simple. Before NOVI we were constantly trying to find work around and recreate the wheel, we love NOVI because it feels like they are always at least one step ahead of us and our needs. I can't recommend them enough. 

Novi is very user friendly and easy to use. The customer service is outstanding, and users can benefit from the software tools and webinars that are provided. 

We are a hybrid professional organization with a mix of individual and corporate members.  We went live with Novi in Dec 2021. 

1. AMS selection process: exceptional.  Pete and his team were exceptionally open, transparent, patient, and diligent when answering our questions, providing us with demos, and ensuring that we had an accurate grasp of Novi's capabilities during our AMS selection process.  Our selection process narrowed down to 4 finalists and Novi was a late and uncertain entry but ended up finishing at the top of the pack with a significant advantage.

2. AMS implementation and onboarding: Fantastic.  Novi managed the entire project via Asana and our team became part of that Asana project with all milestones, deadlines and deliverables clearly marked.  Novi's team stayed on task and on time and our implementation slipped by only 2 weeks from an original estimate of 3 months.  The slippage was mostly on us and due to Thanksgiving holidays falling near the end and our staff taking time off.  Exellent project management and leadership from Novi's team.

3. Early support: Naturally shortly after the implementation there is a lot of need for hand-holding.  Novi's team excels at that.  Novi's documentation and online help are excellent and more often than not we were able to self service.

4. Life on Novi: it won't come to surprise to anyone that there will be things you can't accomplish on any system the way you want to accomplish them.  With that being said Novi's team was great at helping us find alternative solutions or we were able to adjust to the system limitations without much sacrifice in operational effectiveness. 

5. Big things we love:

• Novi integrates with Zapier that opened up a world of integrations with other systems like Docusign, MailChimp, Cvent, Webinars, Office 365, and even automating processes inside Novi via Zapier.
• Novi's modern and open APIs that make it easy to integrate with other systems like HigherLogic, AssociationAnalytics, our third party Jobs Board and Career Center, and Vendor Directory system.
• Novi's deep integration with QuickBooks Online that completely eliminates the need to integrate with an accounting system, because Novi and QBO function as a cohesive system.

6. If I could make a prediction, I would not be surprised if NoviAMS spread like wildfire across small to medium associations (especially the ones on QBO) in the near future.  This prospect scares me a little, because an explosive growth has scalability implications for any business who wants to consistently deliver high level of service.  I would urge Novi team to very carefully select their future clients to ensure a strong alignment between customer needs and the system capabilities so they do not pull Novi's team and product development roadmap into too many directions all at once.

Yes, they get 5 stars for each of the categories, becasue they are really good. But my review is more about the people and culture of the company. The care and compasion they give goes beyond what is measured in stars per caterory. Never have I experience a company that offers to help you in time of need, in time of stress, in times of uncertanity the way they did this past year of Covid-19.  It wasn't about dollars and cents, it was about compasion, caring, and understanding the needs of a client.  It literally made me cry.  Thease are featured that are hard to quantify, but mean more than stars.  Novi is truly the best.

We are a 501-c-6 with around 425 members and 6,000 records. Novi is our third AMS in seven years; we outgrew the first and the second was basically a terrible experience. So when we read the reviews on this platform about how wonderful Novi is, we were a bit skeptical. We'd "been there, done that" and felt pretty realistic about what we could expect from an AMS system. As the ED I was particularly cautious as having to sell my Board on yet another AMS switch was not something I relished. We have now been with Novi for about a year and we are highly satisfied. In fact, our database manager jokingly says, "If Novi were a person, I'd marry it." Here are the things that have been the most beneficial to us:

• The team is really patient during the purchase process. They tell you the truth, and they don't disappear after you sign.
• Onboarding is simple. They handle a lot of it and help you problem-solve in real time. They don't leave you to your own devices or let you import garbage and then later throw up their hands because "it's a data problem." They help you get it right in the beginning.
• The front end of the website is impressive. We get compliments on it all the time.
• The entire platform (website, member portal, database) is intuitive and easy to use. The website in particular is truly WYSIWYG, and very stable, so that a non-designer/non-coder can easily update and maintain it.
• Reports are easy to build and access.
• When the occasional bug occurs (we've had maybe 2-3 in a year) the Novi team owns it and gets it fixed pretty much immediately. No more "it's a known issue" and then no progress for months, which is what we used to experience with other AMSs.
• Novi is always working on improvements and they actually do take feedback seriously. Importantly, when they roll out an update it generally does not make mysterious things happen to your website or data, which is something that was routine on our prior platforms.
• THEY ARE RESPONSIVE! If you have a problem, open a ticket, need to ask a question, etc, real human beings—that you might actually know—will help you solve the issue, often within a very short time frame. And, amazingly enough, they continue to do this after you are out of the sales/onboarding phase. They apparently treat all their customers as "kind of a big deal."

When we were shopping for the system and chose Novi, I somewhat wondered if the reviews on "Review My AMS" were paid, or maybe the owners' moms had written them because they were so gushing. But after 35 years in nonprofit management, this is hands-down the best software and best team I've ever worked with. So here I am, gushing also. And I am nobody's mom.