Solve360

We have been using a Google-based system called Solve 360 for about a year. We use it primarily for CRM functions, though it does have features for project management and (theoretically) event management. The two biggest problems with Solve 360 are its lack of intuitiveness and its inability to seamlessly integrate with other common applications. I think it probably has some powerful functions that we aren't using, simply because they are so unintuitive to explore. Searches beyond basic name searches are complicated. And there is very little direct integration with any applications that provide services Solve 360 does not. Customer service is also almost entirely provided via email/online tickets. I don't think I actually know how to contact someone by phone. The pro to Solve 360 is that it is very inexpensive. If you are a small organization (less than 200 member-businesses) and mostly just need a way to keep your member contacts organized, it may provide what you need. We have grown very quickly in the last two years, and it's become apparently that we need more - more service, more ease of use, more features, more integration - than Solve 360 provides.