MemberCast

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MemberCast

Average Ratings

Customer Service
Ease of Use
Reliability
Customization

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Reviewed by Anonymous on Jun 2, 2022 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

Have not been impressed with MemberCast -- which is an add on to Microsoft Dynamics.  
Regularly wait a week or more for support responses.
Requires a strong technical in-house administrator or $$$ for configurations.  
Not for small staff/small org.
Can see potential with stronger support and a team that understands association management. 
Now under RSM's technology services. Associations are not their primary client base.
Note: We are not using the system to capacity for various reasons including costs, implementation issues and third-party contracts. 

Response from MemberCast on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:1612 (8.2.5.4) on-premis

Membership Size:1,001-5,000

Industry Type:Technology

Organization Type:

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:4-7 years

MemberCast/Microsoft Dynamics CRM

Reviewed by Anonymous on May 14, 2018 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

You need an inhouse IT department for this software.  It's completely customizable as long as you have the staff to configure, otherwise this can be costly to integrate and maintain.  Custom workflows that have been created for our organization will be randomly broken after and update from Microsoft meaning that each day could be different than the last.  

There is no built in logic.  You have to think through each and every step you implement.  This system would be great for an organization that has a team devoted to planning business processes, workflows, updates and writing SOPs.  Otherwise do not waste your time.  

 

Response from MemberCast on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:

Membership Size:101-500

Industry Type:Healthcare

Organization Type:Trade Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

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