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Unorganized Events

Reviewed on Oct 22, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Our biggest issue with YM is the lack of customization when it comes to building event forms and complex conventions. YM lacks a more developed event platform that allows you to gather a ton of information from your attendees (beyond what sessions they want to attend) and also does not have a solution for selling multiple tickets or event passes in one transaction leaving the end user confused and upset.

About Reviewer

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Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:1-3 years

YourMembership.com

Reviewed on Oct 15, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Moving to YM has allowed us to automate and streamline many repetitive membership tasks. It has been two years since the transition and since then they have unveiled a markedly improved support portal. The most difficult part of the transition was moving from the sales/marketing team who I invested many hours with in the planning phase to the support/implementation team who I had never spoken to. (I wanted the same person to hold my had throughout the whole process.) Positives: unlimited customer support, no charge to change layout of site every few years, friendly and knowledgeable staff, good ecommerce reports, capability of blogs and forums. They also acquired Affiniscape who I was highly considering. Negatives: Limited ability to customize site templates, limited ability to customize back-end interface/dashboard, one credit card processor, clunky query and reporting system, limited bulk email reporting (compared to mail chimp, constant contact, etc), unable to customize groups.

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Primary Job Function: Operations, Administration

Number of Years Used:1-3 years

Not what we expected but should have for the cost.....

Reviewed on Oct 15, 2014 - Archived Review

Customer Service
Ease of Use
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YM is a decent alternative to a more expensive customized AMS. It does what it promises, but it is not for a medium size and/or complicated member based association.

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Primary Job Function: Finance

Number of Years Used:1-3 years

Cumbersome System

Reviewed on Oct 15, 2014 - Archived Review

Customer Service
Ease of Use
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The system has a lot of features but most we don't use and the once we do use take a lot of time and are not that simple. Also our site does not transfer well onto other devices. This site has been a source of frustration for us.

About Reviewer

AMS Version:—

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Organization Type:—

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:1-3 years

Ready to ditch it all and go back to spreadsheets

Reviewed on Oct 15, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We just moved from Affiniscape to YourMembership. YM would probably be perfect for an association with individual members. YM is not ideal for trade associations. YM was helpful with our implementation but we found out afterwards that others in our industry were going through the change at the same time and we could have created a user group to help with implementation but instead we all created separate and extremely different databases. I can't get any helpful reports from the system. Some of this is my fault because I haven't been intimately involved with the implementation but we were sold on the ease of the preset reports and none of them work with my data.

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Number of Years Used:Less than 1 year

Customer Service

Reviewed on Oct 3, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
I am still new to YM and have had great customer service in each time I have submitted a ticket on how to change or alter something on the back end. However this system is complex and not always user friendly. When updating information or altering the webpage there seems to be several ways to adjust things and they are rarely where you would think they might be as a new user, which has made the learning curve for this platform quite steep. The more I use it the more I learn and look forward to learning more so I better assist my association in its use.

About Reviewer

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Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

Association models

Reviewed on Oct 2, 2014 - Archived Review

Customer Service
Ease of Use
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Customization
Although our AMS has many features and functionalities, and is capable of serving as a cohesive social media site, it just doesn't fit our association model. There are no real relationships among different account or member types. Our membership is predominately made up of companies within a specific industry and I believe our current AMS is better suited for individual memberships within societies or regional chapters. I would only recommend this AMS to another organization that fits that association model.

About Reviewer

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Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

Lots of Potential

Reviewed on Sep 29, 2014 - Archived Review

Customer Service
Ease of Use
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Customization
We've been using the AMS for two years. The system is constantly evolving, and recent enhancements have improved the usability immensely. There are certainly bumps and areas for improvement (example: no easy way to manage volunteer history and the certification tracking is a mess). We are looking forward to an enhanced UI to make our lives and our members lives easier. All of that said, the free support and training can't be beat. Also, the ability to perform seamless and real-time transactions with our members is invaluable. I also feel the transparency and approachability of the YM staff is unique - the team seems open to feedback and genuinely takes enhancement suggestions seriously. I've worked with AMS companies before that simply say, "That's the way the product is. Sorry."

About Reviewer

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Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

YourMembership.com

Reviewed on Aug 27, 2014 - Archived Review

Customer Service
Ease of Use
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Customization
YourMembership.com is a decent AMS that provides a one-stop management from the website content management to e-commerce. I find the bulk email feature quite useless because of its lack of detailed report capability. It somewhat lacks features for non-profits, such as data management of fundraising efforts.

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Primary Job Function: Operations, Administration

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Untitled Review

Reviewed on Aug 15, 2014 - Archived Review

Customer Service
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About Reviewer

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Great Service, Reliability and a big bang for the buck!

Reviewed on Jul 29, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We could not be happier with out choice of Your Membership. The online member features, group management, and communication tools are excellent resources for our members. Implementation was a breeze compared to our past experiences and the new website they created for us has given us a fresh, modern look and is mobile compatible. The fact that is was all included seems too good to be true, but it hasn't disappointed.

About Reviewer

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Primary Job Function: Operations, Administration

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Untitled Review

Reviewed on Jul 15, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

About Reviewer

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Primary Job Function: Marketing

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YM- Difficult to wrap your head around

Reviewed on Jun 23, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
While there are so many things this product can do, unfortunately it's too many and some core products and customizations are left out. There is no conference module. Therefore, if you hold an event with more than a couple of breakouts, you should find an add-on product to list your programming/ register your attendees. Additionally, potential attendees can only see the breakouts AFTER they've committed to registering/paying. Seeing/choosing breakouts is part of the payment process????? Inability to customize payment forms which results in forcing your members to fill out the event/membership information, then click to pay, fill out the SHIPPING information (not needed), AND then the credit card billing/payment information. They are asked to fill out their address information three times and there is no way around that so I've been told by support. Unable create a form for any ol' thing you want and accept payment for it without creating a product and forcing your members to go through that arduous payment process which cannot be combined when they pay dues. Your members will have to pay dues, then go BACK into the system to make any add-on payments (referral services, foundation, pac, merchandise) after the fact as a separate event. Support is slightly slower than I would like, but it's probably because there are some growing pains. It should improve in coming months. You should note before you sign on that for every process you set up on the back-end, there are about 3 more steps that HAVE to be customized somewhere else that you don't know about :-)

About Reviewer

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Primary Job Function: Executive Management, Strategic Planning, Governance

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YourMembership for small professional association

Reviewed on Jun 4, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
YourMembership has many features; not all are equally robust or meet the needs of this specific small professional association. This review is written by a daily user and the main site administrator. Our most-needed functions are membership data management, event (monthly webinars) registration, and e-commerce. Pluses: -Customer service is usually prompt and helpful -Tech support has recently added more videos, FAQs; there is an admin user group -YM seems to have put a lot effort into features that relate to social networking (integration with FaceBook, and within the YM website) Frustrations: -HTML content editor is finicky and unresponsive; there is no auto-save, so work is easily lost -Bulk email function for non-members is not robust compared to stand-alone vendors such as Constant Contact -Event registration is geared toward one-time only registration and does not readily support multiple event registrations for the same person -Site does not capture and remember non-member info entered into forms -At this time, only one of YM's website templates is responsive; the design of others (in my personal opinion) seem dated and cluttered -File uploads are tedious and slow; resource manager on the back end is slow to respond and not robust. -File libraries (used to store documents for front-end users) don't support folder organization, so functionality is limited -Interface for administrators is not intuitive -The e-commerce reporting is difficult; recording adjustments, refunds, credits, etc. is not robust -Promotional code options within the online store could offer more choices

About Reviewer

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Primary Job Function: Operations, Administration

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YourMembership.com

Reviewed on Jun 4, 2014 - Archived Review

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Ease of Use
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What you see is what you get - for small organizations this may be fine. Do not expect great reporting or customization's - and the web platform is a usability nightmare if you have complex content and needs.

About Reviewer

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Primary Job Function: Technology

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Good basic AMS

Reviewed on May 27, 2014 - Archived Review

Customer Service
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YourMembership is a good reliable product for organizations that don't need customized solutions. If you are flexible and can work your processes into their solutions this is a great product to use. Everything is easy to use and you can learn the system quickly.

About Reviewer

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Primary Job Function: Technology

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YourMembership Experience

Reviewed on May 23, 2014 - Archived Review

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It is a good platform for smaller associations that do not require a sophisticated AMS. It is not really customizable to our specific needs. There is less automation than our previous platform that was purchased by YourMembership.

About Reviewer

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Primary Job Function: Convention, Exposition, Meeting Planning

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YM gets two thumbs up!

Reviewed on May 19, 2014 - Archived Review

Customer Service
Ease of Use
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We launched YM as our AMS in 2011. At that time, my impression was quite positive. It would serve as our organization's web-platform as well as our backend AMS. The folks at YM delivered on their promises of ease of transition from another provider, quick roll out schedule, etc. Their customer service has been really admirable for the most part, although recently I do see some slippage in their response times to support tickets. I'm guessing that wouldn't be true if we used their phone option, but I submit everything online rather than asking for a call. We chose YM because we wanted to exploit the community/social media functionality it offered, but the reality is that our members just don't use it, even though they are quite tech savvy. We've done some customization using their APIs and our tech people have been fairly pleased with the ease of that process. Overall, YM has been solid and reliable, and we plan to continue using it for the foreseeable future.

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Customer service beyond belief

Reviewed on May 17, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Our association was forced to upgrade or change our AMS after nearly 20 years to keep pace with upgrades to Microsoft's PC and network operating systems. We could afford the licensing and support costs of iMIS, so we searched for other options. Initially, we selected Affiniscape, which was the choice of a national committee of executives from similar associations. However, Affiniscape later was acquired by Yourmembership, (YM) and we had to choose between migrating to YM or switching to another AMS. We opted to stick with YM. While we were satisfied with its features, frankly, the pricing incentive offered by YM was the deciding factor. That being said, we are happy with our choice. Our staff finds the cloud-based software to be reliable, quick and relatively easy to use. There is a lot to learn and remember, so it has taken a while to memorize the most common processes, but the overall sentiment of our staff is very positive. The very responsive YM support team made a huge difference. The support has been extensive, especially in regards to customizing YM to our particular needs, and, best if all, the support has been free. YM offers free online training, including live and recorded webinars.(mostly recorded webinars, that are very effective in explaining the various software features.

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It all depends on what your needs are

Reviewed on May 16, 2014 - Archived Review

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Ease of Use
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We moved from IMIS to YM two and a half years ago. We were challenged with the fact that the majority of staff who use the system were hired a few months after implementation (including me). There are no reference manuals or in person training. Everything is web based. There is no ability to customize - it is a one size fits all. This requires a lot of manipulation of data between spreadsheets. We are unable to track CME which is a big need for our member records. There is no easy way to reconcile the financials between YM and our financial system, MIP. In addition, you are REQUIRED to use Blue Pay as your merchant processor which leaves no ability to negotiate between vendors for competitive rates. On the other hand, it is fairly user friendly for inputting data and searching records.

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