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Your Membership Review

Reviewed by Anonymous on Feb 18, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
There doesn't seem to be much room for customizing reports, dashboards, records... that I'm aware of. We really haven't received much if any training on the system. Whenever there is an issue you must submit a ticket rather than an IM or a phone call. Frustrating when you need to get something done in a timely manner. Also unable to enter group registrations for events. They must be individually entered.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Convention, Exposition, Meeting Planning

Number of Years Used:4-7 years

Inability to defer dues could be dealbreaker

Reviewed by Anonymous on Jan 14, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We have been using YourMembership since 2012 for our AMS and website. In general it functions fairly well as a basic database and website. We have issues with the following features. The group email functionality is too basic and does not provide us with the tools needed to effectively reach our members. Because of this we continue to pay to use another tool to email our members. It is the same with the survey/form feature. The database and query functions continue to leave us baffled. Queries of the same exact membership groups conducted as a whole group provides one number for total membership, while queries of the membership groups conducted one at a time and then tallied provides a different number. This is when the exact same criteria are used for the search. The only difference is that the all of the groups are searched one time and each groups is searched individually the second time. We cannot find a way to get a dollar amount for event registrations minus any discounts that is not done manually by taking the total amount, minus the discount amount in a separate column. It seems common sense that a registration tool would provide that and it would not have to be figured manually. And finally, and probably most importantly, we need to be able to modify our dues that portions can be deferred based on the fiscal year. So they are spread out with a portion being applied each month. The only way to make this happen is to move all of our members to a calendar year renewal process and then apply a dues rule. We do not want to move our membership to a calendar year renewal. We want to keep our membership on the anniversary date renewal that they we currently have. This is what works best for our membership and what we want to continue.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

Observations After a Few Months of Using YM

Reviewed by Anonymous on Jan 9, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
I started a new job at a trade association that was already using YM for their AMS system, and spent the first few months getting to know the system. My experience with it is limited, as it's only been a few months, but here's what I've learned so far. Positives: -The pricing is very affordable. I was actually surprised to find out how much we paid per year (I thought it would be more), and I found out that there were no up-front costs for setup.) Negatives: -Lack of analytics. You can't see how active your members are, what they're doing on your site, etc. You can install Google analytics, but I'm looking for reliable, accurate information on things like email open rates. -Search function. Very hard to use and overly complicated. -Design ability. Our site is tied to the YM system, and as a result it doesn't look the way we'd like it to.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Marketing

Number of Years Used:Less than 1 year

Painful in the beginning, but better now.

Reviewed by Anonymous on Jan 7, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We were originally on Affiniscape (which I still consider the best AMS ever!) and made the move to YM after the merger. The transition was AWFUL. They were clearly overloaded and overwhelmed. I had to work with the most disrespectful account manager, and I vowed to never take another client to YM ever again. However, since things have slowed down with the merger and YM can focus more on customer service, things are better. YM really does have a lot of flexibility, more than most AMS platforms (we use several in our office as we are an AMC). Events are quite flexible compared to platforms like Timberlake - I would even say almost comparable to Cvent. Directories can be as public or private as you want. Member records can be quite detailed as well. The email blast system works wonderfully. I really enjoy YM now and would highly recommend it.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:1-3 years

Wrong System for us...

Reviewed by Anonymous on Jan 6, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We have used this system for over a year now and have had nothing with issues. Accounting nightmare after nightmare. There is also no customization allowed as far as features. It is very cookie cutter. I feel that while for some associations it could work. It did not for ours.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:1-3 years

AMS Actually Does Most of What was Advertised

Reviewed by Anonymous on Oct 27, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We just implemented YourMembership.com and the experience was night-and-day different compared to the last implementation we suffered through. We had a dedicated CSR checking on us to make sure we were completing the training and progressing along the way so we would meet our implementation deadline. He was knowledgeable and explained the options for setting up our database the way we wanted it. There are a few things that are less than perfect, such as the additional steps needed to tie or remove an individual's record to a parent organization record, and the fact that when an individual logs in they can technically register someone else for a meeting, but they have to manually enter the additional people, instead of being able to select their member records. Overall, however, everything else works as we'd anticipated. They have absorbed many competitors over the years, and tend to include the best of those systems, so it can be overwhelming at first to see so many menus and features available. They also release mini-upgrades every two weeks, so if you see something you'd like, just let them know. When we call technical support, they are very professional and responsive, although they only answer calls until 5 pm Eastern time. Bottom-line, their customer service from implementation through tech support has made a positive difference, and we truly feel they value us as a customer (unlike our previous AMS).

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:Less than 1 year

Unorganized Events

Reviewed by Anonymous on Oct 22, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Our biggest issue with YM is the lack of customization when it comes to building event forms and complex conventions. YM lacks a more developed event platform that allows you to gather a ton of information from your attendees (beyond what sessions they want to attend) and also does not have a solution for selling multiple tickets or event passes in one transaction leaving the end user confused and upset.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:1-3 years

YourMembership.com

Reviewed by Anonymous on Oct 15, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Moving to YM has allowed us to automate and streamline many repetitive membership tasks. It has been two years since the transition and since then they have unveiled a markedly improved support portal. The most difficult part of the transition was moving from the sales/marketing team who I invested many hours with in the planning phase to the support/implementation team who I had never spoken to. (I wanted the same person to hold my had throughout the whole process.) Positives: unlimited customer support, no charge to change layout of site every few years, friendly and knowledgeable staff, good ecommerce reports, capability of blogs and forums. They also acquired Affiniscape who I was highly considering. Negatives: Limited ability to customize site templates, limited ability to customize back-end interface/dashboard, one credit card processor, clunky query and reporting system, limited bulk email reporting (compared to mail chimp, constant contact, etc), unable to customize groups.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:1-3 years

Not what we expected but should have for the cost.....

Reviewed by Anonymous on Oct 15, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
YM is a decent alternative to a more expensive customized AMS. It does what it promises, but it is not for a medium size and/or complicated member based association.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Finance

Number of Years Used:1-3 years

Cumbersome System

Reviewed by Anonymous on Oct 15, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
The system has a lot of features but most we don't use and the once we do use take a lot of time and are not that simple. Also our site does not transfer well onto other devices. This site has been a source of frustration for us.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:1-3 years

Ready to ditch it all and go back to spreadsheets

Reviewed by on Oct 15, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We just moved from Affiniscape to YourMembership. YM would probably be perfect for an association with individual members. YM is not ideal for trade associations. YM was helpful with our implementation but we found out afterwards that others in our industry were going through the change at the same time and we could have created a user group to help with implementation but instead we all created separate and extremely different databases. I can't get any helpful reports from the system. Some of this is my fault because I haven't been intimately involved with the implementation but we were sold on the ease of the preset reports and none of them work with my data.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:Less than 1 year

Customer Service

Reviewed by Anonymous on Oct 3, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
I am still new to YM and have had great customer service in each time I have submitted a ticket on how to change or alter something on the back end. However this system is complex and not always user friendly. When updating information or altering the webpage there seems to be several ways to adjust things and they are rarely where you would think they might be as a new user, which has made the learning curve for this platform quite steep. The more I use it the more I learn and look forward to learning more so I better assist my association in its use.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

Association models

Reviewed by Anonymous on Oct 2, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Although our AMS has many features and functionalities, and is capable of serving as a cohesive social media site, it just doesn't fit our association model. There are no real relationships among different account or member types. Our membership is predominately made up of companies within a specific industry and I believe our current AMS is better suited for individual memberships within societies or regional chapters. I would only recommend this AMS to another organization that fits that association model.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

Lots of Potential

Reviewed by Anonymous on Sep 29, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We've been using the AMS for two years. The system is constantly evolving, and recent enhancements have improved the usability immensely. There are certainly bumps and areas for improvement (example: no easy way to manage volunteer history and the certification tracking is a mess). We are looking forward to an enhanced UI to make our lives and our members lives easier. All of that said, the free support and training can't be beat. Also, the ability to perform seamless and real-time transactions with our members is invaluable. I also feel the transparency and approachability of the YM staff is unique - the team seems open to feedback and genuinely takes enhancement suggestions seriously. I've worked with AMS companies before that simply say, "That's the way the product is. Sorry."

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

YourMembership.com

Reviewed by Anonymous on Aug 27, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
YourMembership.com is a decent AMS that provides a one-stop management from the website content management to e-commerce. I find the bulk email feature quite useless because of its lack of detailed report capability. It somewhat lacks features for non-profits, such as data management of fundraising efforts.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:—

Untitled Review

Reviewed by Anonymous on Aug 15, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:—

Great Service, Reliability and a big bang for the buck!

Reviewed by Anonymous on Jul 29, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We could not be happier with out choice of Your Membership. The online member features, group management, and communication tools are excellent resources for our members. Implementation was a breeze compared to our past experiences and the new website they created for us has given us a fresh, modern look and is mobile compatible. The fact that is was all included seems too good to be true, but it hasn't disappointed.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:—

Untitled Review

Reviewed by Anonymous on Jul 15, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Marketing

Number of Years Used:—

YM- Difficult to wrap your head around

Reviewed by Anonymous on Jun 23, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
While there are so many things this product can do, unfortunately it's too many and some core products and customizations are left out. There is no conference module. Therefore, if you hold an event with more than a couple of breakouts, you should find an add-on product to list your programming/ register your attendees. Additionally, potential attendees can only see the breakouts AFTER they've committed to registering/paying. Seeing/choosing breakouts is part of the payment process????? Inability to customize payment forms which results in forcing your members to fill out the event/membership information, then click to pay, fill out the SHIPPING information (not needed), AND then the credit card billing/payment information. They are asked to fill out their address information three times and there is no way around that so I've been told by support. Unable create a form for any ol' thing you want and accept payment for it without creating a product and forcing your members to go through that arduous payment process which cannot be combined when they pay dues. Your members will have to pay dues, then go BACK into the system to make any add-on payments (referral services, foundation, pac, merchandise) after the fact as a separate event. Support is slightly slower than I would like, but it's probably because there are some growing pains. It should improve in coming months. You should note before you sign on that for every process you set up on the back-end, there are about 3 more steps that HAVE to be customized somewhere else that you don't know about :-)

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:—

YourMembership for small professional association

Reviewed by Anonymous on Jun 4, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
YourMembership has many features; not all are equally robust or meet the needs of this specific small professional association. This review is written by a daily user and the main site administrator. Our most-needed functions are membership data management, event (monthly webinars) registration, and e-commerce. Pluses: -Customer service is usually prompt and helpful -Tech support has recently added more videos, FAQs; there is an admin user group -YM seems to have put a lot effort into features that relate to social networking (integration with FaceBook, and within the YM website) Frustrations: -HTML content editor is finicky and unresponsive; there is no auto-save, so work is easily lost -Bulk email function for non-members is not robust compared to stand-alone vendors such as Constant Contact -Event registration is geared toward one-time only registration and does not readily support multiple event registrations for the same person -Site does not capture and remember non-member info entered into forms -At this time, only one of YM's website templates is responsive; the design of others (in my personal opinion) seem dated and cluttered -File uploads are tedious and slow; resource manager on the back end is slow to respond and not robust. -File libraries (used to store documents for front-end users) don't support folder organization, so functionality is limited -Interface for administrators is not intuitive -The e-commerce reporting is difficult; recording adjustments, refunds, credits, etc. is not robust -Promotional code options within the online store could offer more choices

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:—

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