Nimble AMS

This tool was easy to use, customizable and intuitive. It was easy to pull database, house data, and manage new business relationships.

Our association has been using NimbleAMS for almost two years now. The AMS selection process we used was exhaustive, and in the end we decided we needed a CRM (Customer Relationship Management) system that also had more traditional AMS capabilities. Many of the Microsoft Dynamics CRM and SalesForce-based AMS products have this, and so we eventually selected NimbleAMS (which was built on SalesForce). The implementation was one of the smoothest I've ever participated in. NimbleUser staff were professional, organized, reliable and focused on our success. I never observed any corner-cutting or unreasonable push-back. The product itself is steadily growing and maturing. NimbleUser is clearly dedicated to improving their product using feedback from their customers. While we've been very happy with NimbleUser, at times working with SalesForce support staff can be challenging. They're a big company with lots of customers. There are definitely upsides and downsides to this. If you receive a demo of NimbleAMS you'll quickly see why their product is popular among associations who want to track member engagement and demonstrate the value of membership. NimbleUser has done an excellent job of leveraging the CRM capabilities of SalesForce while seamlessly adding AMS functionality. Overall, this is probably one of the best AMS products out there today.

Our association has been on NimbleAMS for about a year. NimbleAMS was developed by NimbleUser, and one of the main reasons we switched our AMS software was because of the fanatical customer service of this company. I absolutely love working with these guys. NimbleAMS itself is a solidly-built system. It's built on top of Salesforce.com, so there's already a huge community of developers, users and administrators that have already done what you're wanting to do. Developing your own applications is also a breeze if you're already versed in Java or a similar language. This is a cloud-based system, so there are some governance rules that you'll have to follow, and it takes some getting used to. But, the UI is already there, so you'll only need to worry about logic. Finally, I think the biggest advantage of NimbleAMS is the cost structure. There is an annual licensing fee for the software (this also covers your Salesforce.com licensing) based on the number of users. That's your only cost, unless you have custom configurations that need to be made to your install. Also included in that licensing fee are 3 annual Salesforce.com upgrades (no testing required on your end, as the updates just show up...it's the cloud, I'm tellin' ya!) and 3 annual upgrades to the NimbleAMS application (no testing required for this one, either). One of our biggest beefs with our previous software provider had to do with the amount of money we had to spend each year on consultants to implement the upgrades. We still have consultants that we work with, but they are in a position to help us move forward rather than maintain the status quo. Overall, NimbleAMS is a great product built by a great company.