MemberSuite

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MemberSuite

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MemberSuite Rocks!

Reviewed by Scott Brown on Oct 30, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
After a "tough" start, MemberSuite stepped up to the plate and has come, and consistently comes through with flying colors. From providing professional training to timely personalized updates the folks at MemberSuite seem to get what "Customer Service" means and it's importance in the fast-paced, day-to-day business world. They have taken responsibility/ownership for problems on their end (extremely rare these days), are quick to listen and have been extremely responsive and thoughtful in the resolution of issues that have come up. From technical services to customer satisfaction, MemberSuite gets it! More than happy to discuss our successes via MemberSuite with anyone, anywhere, anytime.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:1-3 years

Honest Review

Reviewed by Anonymous on Sep 21, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
MemberSuite's staff is top notch and responds to questions and issues in a very timely manner. We are never left hanging without an answer. Once you have spent some time in the system, it is manageable, but I did not find it to be user friendly in the beginning (especially running searches or reports). The system is customizable, but that customization comes at a high price, higher than we are willing to pay. The system has been great for convention and event registrations as well as for individual memberships.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

Extremely disappointing

Reviewed by Anonymous on Jul 9, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
In fact, usually I'm furious with MemberSuite. I can't even express the depth of the issues we've had with this database. It creates 10 times the amount of work we had before. The ideas they have are great, but the system is constantly slow, erroring out, logging you out... etc. I would never recommend this product.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

MemberSuite - The Danger in Using a Start-up

Reviewed by Anonymous on May 4, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
While MemberSuite has a high level of level of ability for cutomizations, it also has a large margin for pulling reports riddled with errors and unreliability among other major glitches. We believe that MemberSuite could become a industry-leader in AMS's in the next 10 years but is still too early in it's infancy to output the kind of product that we could in conscience recommend. Their customer service department rarely answers the phones and, when they do, can rarely resolve support tickets. The reports that are pulled are seldom reliable with consistent data, and if turtles were AMS's they would beat MemberSuite to the finish line every time...the speed of the system leaves a lot to be deisred. If you are considering using this product and have the patience of a saint then by all means...best of luck to you!

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:1-3 years

MemberSuite is TERRIBLE!!!

Reviewed by Anonymous on Apr 27, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Our organization switched to MemberSuite a little less than a year ago and all we have experienced are problems with the system as it simply functions poorly and is the least reliable database I have ever worked with. Switching to this system has made my professional life an absolute nightmare and I can't wait until our organizations secures a replacement.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:Less than 1 year

Big Potential but Company Growing Too Fast

Reviewed by Anonymous on Mar 24, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We started using MemberSuite in its infancy as a company. We were thrilled by the level of customization that was available, and many of the features increased efficiency and communication with our volunteers. Unfortunately the company grew rapidly and had a difficult time keeping up with customer needs. The owner Andrew Ryan has done a good job trying to keep the communication going with his customers, but at the end of the day, we have experienced poor customer service now for nearly 2 years now and its time for us to move on.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:4-7 years

Maybe one day

Reviewed by Anonymous on Feb 26, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
MemberSuite may be a solid program in 3-5 years when they work out the "bugs" that are piled up and are able to provide a reliable user experience. We experience constant issues with speed, error messages that come and go and a lack of support materials to help you get set up. We are consistently told issues are "known bugs" but no one seems to know when or even if the bugs are going to be worked out.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Marketing

Number of Years Used:Less than 1 year

Best for Very Simple Orgs with Straightforward Needs

Reviewed by Anonymous on Jan 21, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Very interesting from a technology standpoint. Can be broadly customized. Certain things such as backend administration and financial integration work very nicely. Unfortunately, customer service is nonexistent; they do not have the staff infrastructure to support the customizations, and they have a tendency to break customizations each time they release an update, which can then take weeks to fix. The front-end interface with end users is complicated and cannot be customized very easily. E-commerce is poorly implemented; the number of our members ordering products by phone increased exponentially since we implemented their system. There's an API, but outside programmers struggle with it. They are affordably priced, and should probably charge more so that they can invest in more people and better customer service. The system may work well for your association if you are an individual membership organization, with a straightforward dues structure and limited e-commerce needs.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:1-3 years

If you want a working AMS, try something else

Reviewed by Anonymous on Jan 20, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We implemented with MemberSuite in 2014. Apart from their implementation team taking more than 6 months to fully transition us to MemberSuite, their customer service is horrible, their system is unreliable and slow, and our integration with our CMS provider, Higher Logic, has been almost impossible to perfect thanks to MemberSuite's slow support ticket response time and refusal to work with Higher Logic directly--we've been forced to play the support ticket middle man in all of MemberSuite's communications with our other partners. If it weren't for Higher Logic's great customer service, we'd be lucky to have the two integrated at all.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:Less than 1 year

Core product issue

Reviewed by Anonymous on Jan 20, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
No matter, what question we ask support or what issue we have. Their response is always: After further investigating, this ticket appears to be an issue with the core product. I'm assigning this to the Product team, who will verify the issue and attempt to create steps to reproduce. Once that's done, it will be passed along to product management for scheduling.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:Less than 1 year

AMS is hit or miss

Reviewed by Anonymous on Jan 7, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
MS is easy to learn but doesn't have the customization preferred. Although it is easy to learn, the way it is designed doesn't make a lot of sense in many instances. There are far too many clicks required to get to information needed and it is difficult to link data together correctly. The saved search options are broad and very easy to tweak which makes pulling reports quick and easy. The system runs very slow and has errors far too often.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Sales

Number of Years Used:Less than 1 year

Flexible future-focused AMS

Reviewed by Anonymous on Jan 2, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We moved into membersuite and overall had a good experience with the implementation process. They were very close on their SOW for hours, and did not charge us more when we went a little over (due to our own issues). We were able to get 6 full years of financial data/member data/event registration data into the system and configured. Membersuite is a very flexible platform. Its not perfect, but the company has a very aggressive software development lifecycle and they are constantly working to innovate and improve. Their event module is very robust, and we have moved from 8 data silos down to 3, and will soon be down to 1. The other core reason we bought into this system was the flexibility and openness of their API, which we have found to be true to their word, we have integrated SSO with multiple platforms and its performed well overall, and we just initiated a more full integration with our Learning Management System. If you are looking at this system, it is extremely robust, there will be a learning curve for staff, so make sure you invest time and budget for some training. Don't rely on one person in the office to learn a system this powerful, they will be a bottleneck and you won't be leveraging the value of the software.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:Less than 1 year

Right Idea/Bad Execution

Reviewed by Anonymous on Nov 12, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
MemberSuite offers a SaaS AMS geared toward a small and mid-sized associations, though they are now starting to position the product to serve large associations. Unlike many solutions in this category, MemberSuite can be highly customized to meet association requirements. MemberSuite is is growing rapidly. Customization: Development was slow going in part because their engineers where spread thin with other work. However, there were often problems with QA. After features were completed, they frequently didn't work or work as specified. Financial-- The financial, GL functions, and reporting tools are one of the biggest problems. There are frequent discrepancies between reports, bugs in the way transactions are processed, and logic failures in the MemberSuite system where the software will allow staff to execute processes that should be prohibited. User Interface. For the association staff, the management console is pretty good, but for our members, where it matters most, very little thought has been given to the user experience. The interface is clunky and layered, with process and workflows requiring click after click to execute a function or navigate the portal. Our members frustrated and are frequently confused about how the console works. MemberSuite, as of August 2014, was not able to produce a certificate of PCI Compliance. Documentation is very weak, but slowly getting better. MemberSuite isn't mobile-ready.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:1-3 years

MemberSuite drops the ball

Reviewed by Anonymous on Oct 22, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We entered the relationship with MemberSuite pumped and eager to learn a new AMS. That enthusiasm was short lived. We conducted the ÒDiscoveryÓ meeting where members of the MemberSuite staff took notes on customizations and assured us the software was able to handle other needed tasks. We left the meeting feeling good, like something was accomplished. In reality, we were being duped. The functionality we were assured was there simply was not or at best about 75-80% there. The customizations didnÕt hit the mark either. After countless phone calls and online meetings to try re-explaining what was needed we had to give up as our internal processes were beginning to suffer. MemberSuite states you can simply call them for support but when you do call the recording states the best way to receive support is to submit a ticket. ThatÕs all well and good because things are in writing but when a ticket is over 6 months old Ð itÕs a problem. I honestly do not remember even one time where calling in rendered support. The responsiveness of staff is greatly lacking as you will be told (through the ticket system) youÕll have an answer the next day when in reality it will be several days before an update is given. Usually the update comes only after asking for it. While their reporting system seems robust, itÕs very difficult to retrieve the results needed. You have to know exactly where the data is stored to have a usable search. Now it goes without saying that you need to know where the data is stored but how would you know this without documentation. Documentation was touted as online during our meetings but I actually donÕt know if they have any. I guess all of this could be summed up in one statement: Over promised, under delivered. I would not recommend this company to anyone.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:1-3 years

We want to break up

Reviewed by Anonymous on Oct 21, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Our experience with MemberSuite has been rocky at best. The product we were sold was sexy, sleek, offered a fresh UX compared to our outdated AMS which needed an expensive upgrade (the reason we decided to shop around) and we were in awe of all the promised capabilities that appeared to work perfectly in "demo" mode. Unfortunately, this fancy package does not have the brains to back it up. MemberSuite has potential to build a very good AMS, they just haven't made it there yet. However, I'd be willing to give them a chance if they blew me away with Customer Service but that has by far been the worst part of our experience. They offer a ticket submission system with a great response time, but the response is generally "we'll get to this sometime in the next 6 weeks to 6 months and POSSIBLY find a solution." Try explaining that to thousands of members who expect an accurate invoice or not to be double or triple charged because they signed up for an installment plan - which is supposed to help ease the financial burden. That's one of many functionalities that sold us on this AMS and we've discovered doesn't actually work the way it should and so we can't use it.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:1-3 years

Do not use MemberSuite

Reviewed by on Oct 17, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
This company is in their infancy stage and do not have the infrastructure to accommodate even the smallest association. They did not provide adequate training and most of our time has been spent fixing problems with their system and dealing with unqualified employees. We've taken a step back in the work we can accomplish.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

Endless Challenges

Reviewed by Anonymous on Oct 16, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
While core member functionality is more or less stable, and improvements are being implemented, there are many other serious issues. First and foremost, financial reporting has been exceedingly difficult (near impossible). Getting reliable figures out of the system continues to be a problem. Reports rely on different data (Orders vs. Invoices vs. Payments). If an individual pays for an order listed under the organization, reports do not clearly relate the two. Discounts frequently result in very confusing GL account listings. Lack of documentation meant early products were setup incorrectly (that is, not according the system's rules) resulting in numerous and time consuming accounting errors. While anything related to refunds or credits is so convoluted and confusing to staff and accounting that it is essentially unusable. In short, they need to hire a team of accountants to overhaul the financial programming. Next, the member portal--the outward-facing portion of the AMS--is clunky, unhandsome, and confusing. It looks to have been designed by an engineer with very little thought to actual end users. Additionally, advertised systems such as committees and member groups are so basic as to be essentially nonfunctional. One cannot set useful roles, with appropriate entitlements (that is, who gets to see what and who can edit what data), and getting to the member groups and conversations requires far too many clicks. This has meant that we have not been able to turn any of the touted member connection modules to actual member benefit. Last, the customization seems to be always ongoing. While the customer support team does its best to help, they are overloaded and cannot respond in a timely manner. They are simply receiving too many requests. Though items get fixed, it often takes weeks to months. (We were informed that several key pieces of our conference registration had been fixed and were now functioning... two weeks after we held the conference.)

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

Bad customer service

Reviewed by Anonymous on Oct 15, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Memebersuite is not a super intuitive AMS for running more advanced reports. And whenever one calls customer service there is a lot of attitude about not being able to do it ourselves. Just yesterday, after struggling to enter many people manually, our receptionist called one more time, spoke to a different person, and they informed her of an auto upload feature!

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Finance

Number of Years Used:Less than 1 year

Not designed for Company Membership Organizations

Reviewed by Anonymous on Oct 3, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Good product for companies with individuals as members but it appears that allowing for Company memberships was an afterthought and as a result there are limitations. Fixes don't come quickly.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:1-3 years

Integration Issues

Reviewed by Anonymous on Oct 1, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
The AMS is great but the data migration has been troublesome. Same mistakes happen.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

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