MemberClicks

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Customer Service

Ease of Use

Reliability

Customization

MemberClicks

Reviewed by Anonymous on Feb 16, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

When we first started using the system, we experienced some technical issues with the data saving. The glitches were fixed. The system is basic and able to be customized if you need additional data fields saved, but we are finding some of the fields are not saving correctly and new members mistakenly not being charged a membership fee.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:—

Organization Type:Trade Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:4-7 years

MemberClicks - Great For What It Is

Reviewed by on Feb 12, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I "inherited" our AMS about two months ago, but have worked with several others over the last 20 years. MemberClicks has what is probably the best support of any software company I have ever worked with. They have gone above and beyond to accommodate our complex member dues structure that has evolved over 65 years, and their staff is extremely proficient and professional. Unfortunately, I am working with the legacy platform so I am not able to yet take advantage of the more user-friendly interfaces of the newer platform and my ability to review of the technical capabilities of the software is limited. The older platform is pretty clunky and not very intuitive, but I understand they have learned from those experiences and have vastly improved the product in the newer releases. Based on my experience with them so far, they are a big "thumbs up" on the support side, and a "side thumb" on the technical side.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:—

Organization Type:Individual Membership

Primary Job Function: —

Number of Years Used:Less than 1 year

Review of MemberClicks

Reviewed by Anonymous on Jan 4, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

This AMS provider is good for small organizations that are looking to minimize costs; the annual license fee is low. It is good for managing individual organizations, but is weak if you are looking to manage on organizational or hybrid organizations. I have found that there a lot of processes that can't be easily automated such as the online directory, forms, and continuing educational credits. This company also charges transactional costs in addition to the charge from the credit card processor company. Unfortunately, they don't offer a prorated membership system if your membership is calendar based. Regarding Customer Service, I have found it is easy to reach a live person. However, if you're looking to improve a business process you need to be very specific otherwise they will just answer your question and that's it.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:1-3 years

Looking to switch from MemberClicks

Reviewed by Anonymous on Oct 12, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We chose MemberClicks in 2012 as an affordable option knowing that it wouldn't be perfect for our needs. We have learned the hard way over the past 3 years that this was a mistake. Several basic functions and reports require multi-step workarounds that have become too cumbersome for us to handle. While MemberClicks is easy to use and has good customer service, it just doesn't have the customization that we need. MemberClicks has mentioned for quite some time that they plan on doing updates that will enable us to do some of the things we need to do but has yet to deliver (after 2 years of waiting). Some of the major issues that we have had are: a limited automated messaging system (e.g. notifications for expiring members or personalized emails for different membership options); inability to update certain fields when a member's level changes in a renewal; an imperfect recurring membership system; and revenue reports that don't report what we need due to our breakdown of membership options. Overall, this system would work fine for a basic membership structure but doesn't work well for an association like us with a complex membership.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:Less than 1 year

Getting there

Reviewed by Anonymous on Oct 8, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Price point is reasonable. The platform is user-friendly. There are lots of ways they can grow, but they are getting there. The Websites are good, but the search tools need advancements.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:15-20 years

Best for simple membership orgs

Reviewed by Anonymous on Sep 22, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Our implementation process was a nightmare - they couldn't handle the data export from Avectra and it took four months and hundreds of hours of our staff time to get it right. There is a certain amount of customization, but if your dues structure is complex, the number of "work arounds" and trade-offs skyrocket. The down time and "glitches" are so frequent I don't even bother reporting them anymore. We're using Memberclicks Classic and in mid-2015 they rolled out the new Memberclicks platform which is supposed to be more intuitive and user friendly. I've seen the webinars and it looks a LOT better, I suspect we'll need fewer "work arounds" but I don't think it'll be able to grow with us.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

AMS works but isn't perfect

Reviewed by Anonymous on Aug 25, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I understand that no one system can be all things to all people. MemberClicks does a good job of training and working with a staff to implement the new AMS. The system has some quirks. Our membership is corporate not individual. Whenever a member company registers people for an event, it changes the contacts listed in the database associated with that company. So this complicates things around billing time, especially if the contact for billing has been removed with a conference registrant. The website templates are nice but I would prefer more customization. The contact center (communications module) is not intuitive and could use work. Also, many of our members don't even receive the e-blasts because it is blocked by their spam filters. MemberClicks did not have a solution for this. On the positive side, they do have a great help team. Additionally, they offer webinars that are informative and keep you informed on things that you may be missing out on, or have overlooked. For the price, it isn't a bad AMS.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

not what it should

Reviewed by Anonymous on Aug 14, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

It was sold as a trade association, corporation based membership system, and it simply is not. For individual based associations, the system is fine.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

Longtime Success

Reviewed by Pat Troy on Jun 2, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We have been using Memberclicks for about 14 years., and currently have a dozen active accounts. The system is cost-effective and powerful for our AMC clients, who range in size from 200 to 5000 members. We love the personalized customer service and willingness to help us customize solutions when needed.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:12-14 years

AMS is subpar for our needs

Reviewed by Anonymous on May 11, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We have had an OK experience with MemberClicks. Their customer service is hit-and-miss; you can tell when you get someone who knows what they're talking about and when you get one who doesn't have a clue, which is particularly frustrating. Their features are very basic and, overall, it's just not working for us. Having said that, if you are a small association with basic needs, MemberClicks might work for you. However, I caution you to really do your homework and make sure it will meet all your needs before going with them. I came into my current position after MemberClicks was selected, and it was clear that my predecessors did not do enough research to make sure the software would do what we need it to. It does the bare minimum and, with a lot of work, we can get the info we need from it, but it's definitely lacking.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:1-3 years

Just could not fall in love with our AMS

Reviewed by Anonymous on Mar 10, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

MC is not intuitive. I have had three employees that use it and all felt it had many short comings. I feel it is not customizable enough. Also, every time I complain or ask them to fix something, I hear the same thing (even for over two years)- "we have heard that before and will ask engineering to find a fix...yet years later, the issue is not fixed. My assistant gave me a list of about 20 things she does not like or it is incapable of doing.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:1-3 years

MemberClicks Passes the Buck

Reviewed by Anonymous on Jan 26, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

When we started at MemberClicks 5.5 years we really liked them. Their customer service was good. When the user community voted on certain upgrades, they addressed them. We appreciated the ability to have members only web pages and we liked the flexibility and control we had over variables, search filters, and form creation. Wow! How things have changed over the past 5 years. First, let's just talk about speed and reliability. The site is slow. We are often twiddling our thumbs while it's thinking and then instead of the pay off of a page appearing, we get an error message. Speaking of slow, how would you feel is your members forgot their password and, after clicking the "forgot password" link it took an hour to get their password reset link emailed to them? Yikes! Customer Service? Boy has it gone downhill. Two months ago I asked MemberClicks to create an on the fly link so my members could login, go to a particular members only page, and then follow a link to a journal which, as a member benefit, they could read for free. This journal is hosted by ScienceDirect, a major journal interface service. If I had access to the header of my webpage, I could write this script in a few minutes. MC? They are still working on it. Worse, they keep blaming Science Direct for giving them bad information or for not communicating with them. They have not taken responsibility for getting this done and they have not communicated with me about the delay in implementation unless I ping them over email about it, which I do every week or so. They also said that due to the holidays things would be delayed by several weeks. What? Do they only have one person working there? They have not upgraded how their registration forms work from a user perspective in years. While they may have been state of the art at one point, users cannot even verify their purchases before clicking "buy". They launched a "social media" module that is so user UNfriendly that no one uses it. Users are not able to subscribe to certain types of email from us. For example, it would be nice it users could select if they wanted to receive emails about conference, but not webinars or member benefits but that's it, etc. Instead it's one size fits all. Users either opt to receive all mass messages from us or none. I could go on, but I think you get the picture. At one time this was a functional AMS, but over the course of 5.5 years instead of getting better, it's gotten worse. I fear for the viability of the company in the future.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:4-7 years

Memberclicks

Reviewed by Anonymous on Jan 6, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We find Memberclicks to be very user-friendly and accessible with a strong customer service response team.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:Less than 1 year

Good Afforable Solution for the Cost-Conscious Small Staff Assoc.

Reviewed by Anonymous on Jan 5, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We have been using Memberclicks for more than 7 years. It was the first AMS we have used and we have stuck with it because it gets the job done and is quite affordable when compared with other solutions I have reviewed. It allows us to have an online calendar for our website, takes registrations and payments for anything, offers simple reports, maintains our membership list, allows easy online member renewals... it also allows us to send our weekly e-newsletter right from the AMS to select membership lists. Only negatives are the look of the forms and pages are not very customizeable - no great graphics. And it does have mysterious issues on occassion - freezes, times out in the middle of working. But, I believe the reasonable cost outweight the occassional annoying issues. Also must say the staff are very helpful and respond quickly when issues do arise.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:—

Customer Service is Amazing

Reviewed by Anonymous on Oct 16, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Throughout the development and transition, MemberClicks treated us like we were their only client and were super helpful no matter what the question was. Although the system didn't offer exactly the personalization we needed, they went out of their way to offer the best solution they could.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:Less than 1 year

Lots of clicking to get the job done

Reviewed by Anonymous on Aug 27, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I manage a MemberClicks site on behalf of a professional association, it's not even close to my full-time job. I am one of about five people that can admin the site, the other four aren't in much at all. It gets 80% of the job done for them, but there's very little customization available for the remaining 20%. Allows multiple membership levels Creates a members only area, offering private web pages, discussion lists, a quasi-Facebook environment. Offers a membership directory that the users can personalize. Uses a "forms" system to allow for event registrations, dues renewal, with non-renewal logic available to prevent access without dues payment. Offers a connection to a third-party job board. Has a communications mgmt area to mass email the membership. Integrates with Moolah Payment Systems. The discussion forum is where I hear the most complaints, probably because it is used the most by my membership base. Typically the issues are messages are not flowing or they are flowing to everyone instead of the expected subset. They would likely prefer a system that allowed email responses instead of logging into reply. Registrations are where I struggle with the system the most as an admin. The flexibility I feel I have in the logic often falls short of what the event team wants to see. Biggest fail is adding multiple people/registrations and paying once. The additional people aren't listed in the registration report as the initial registrant is. They're displayed in the Excel/CSV output strangely, making it hard to create name badges outside the system. I have yet to figure out how to create a form to submit a classified listing (or any other kind of submission) and display the data from the form on a site page. Instead they refer us to the job board partnership. Overall it works well enough for a small informal association that is okay with fitting their processes into the MemberClicks mold.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:—

MemberClicks knows how to work with AMC's

Reviewed by Anonymous on Aug 12, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Our AMC has been working with MemberClicks for over 5 years. We have over twenty clients managed with their products. We experience excellent and expedited service, they listen, assist us to solve problems and work with our staff to insure we deliver quality to our clients. They have the infrastructure to upgrade their systems and they spend the money needed to do so. We need a company that is large enough, and smart enough about our clients to serve them and us in the long haul. MemberClicks continues to be our first choice.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:—

Untitled Review

Reviewed by Anonymous on Jul 29, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We are an AMC and have worked in a number of subscription services. We found this difficult to work in with a significant learning curve. We inherited it as the membership database for this client and found it was not set up properly at the onset and is now difficult (and costly) to change or amend. Although the initial price may be right, the time associated with all its manipulations is not.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:—

MemberClicks AMS

Reviewed by Andrea Belfanti on Jun 26, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

About two years ago we started a very thorough process of selecting an AMS. After a lot of demos and research we selected MemberClicks. The implementation process was smooth and easy. We love the staff and the customer service has been great. I really can't recommend them enough. The prices are very reasonable and the product does everything we need it to do.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:—

Untitled Review

Reviewed by Anonymous on Jun 10, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:—

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