MemberClicks

Been using MemberClicks (MC) for several years now. Researched several vendors. I found MC offered the most value and seemed to be good to work with. They were responsive during the sales process. The question was how would they be once we signed on the dotted line? Well, were were quite surprised. They followed through on everything. Easy design and implementation process. They are constantly striving to improve their product through updates. User friendly software. Live body on the help line. The have extended hours for us on the West coast. Great value. I love these guys and would recommend MC to anyone who asked me.

I've worked with numerous systems over the span of my career and the MemberClicks HELP Team is without a doubt the best. Their response time is quick and resolution of any problem or question is almost painless. They keep the situation light and do not fault the user for the problem (even if 50% of the time it is operator error). I almost feel weird about gushing over their customer service so much when I recommend them, but these days it is becoming increasingly difficult to find great customer service, so when I experience it, I cannot compliment it enough.

I used MemberClicks in a project I did for a client. I reviewed the client's business objectives and requirements and did some advanced MemberClicks configurations to better align it with their business processes. I've used numerous AMS systems, but had never used MemberClicks, and I was pleasantly surprised by how easily I picked it up. I found the menus to be very straightforward and self-explanatory. The forms builder offered some advanced functionality, but I still found it quite easy to use. I had to set up a payment gateway for my client, and I expected it to be difficult, but it worked on the first try. When I needed assistance, their customer support was extraordinary. In particular, Kinsey Mahan spent over an hour on the phone with me spread out over 2-3 calls, and even reviewed my plans and finished work to ensure I had set things up in line with effective practices. MemberClicks is a simple AMS, so it doesn't do everything under the sun, but what it does, it does very well.