MemberClicks

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Average Ratings

Customer Service

Ease of Use

Reliability

Customization

Untitled Review

Reviewed by Anonymous on Jun 9, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

When we were researching our options on 2009 MemberClicks seemed to be a good fit for our small staff (2-4). It was not heavy on the marketing but allowed us to bring in the Membership Management aspect which our last system (RegOnline) did not have. In addition, they also "promised" that there would be updates to functionality that would suit the needs that we saw coming on the horizon. However, as time has progressed we have not these changes. The system does not have the accounting capabilities that we need nor is it very user friendly for our customers. We have used the API capabilities but at times it has been difficult to get the technical department and our developer on the same page. They normally send representatives to do annual satisfaction reviews which result in us giving them a list of items that we need to sucessfully use their system. They always leave promising to address these issues but when the next year rolls around we have the same list. Although the leadership of the company are friendly and seem to want to make things better, their inability to deliver the needed changes only leaves us frustrated. We are left with a mesh of Access databases and Excel spreadsheets to fill in the gaps of those things that we need to function as an association.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

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Primary Job Function: Professional Development, Credentialing, Knowledge Management

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Great for Small Staffs

Reviewed by Anonymous on Jun 5, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

If you are a small organization that wants a full-service, web-based AMS system without all the expense of the big guys, you need to consider MemberClicks. They have a strong systems that is full of many great features. Their implementation team is a great resource and very helpful and efficient. Once your system is in place, their support is incredible. You will be very happy with MemberClicks!

Response from MemberClicks on [Date of Response]

About Reviewer

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Steep Learning, Smooth Sailing

Reviewed by Anonymous on May 20, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We signed up for Memberclicks in October 2013 to fully upgrade our dinosaur old systems - back-end and front-end. Memberclicks caters to small staff associations and I am half-time/only staff. The learning curve has been steep partly because there are so many features and I have limited hours. Our implementation coordinator was not great and so there were plenty of moments of frustration, but the Help Center is amazing - patient, friendly and knowledgable and very good on follow-through. Each new feature takes some learning, but for me, once I "get it" about each feature, I am lovin' it.

Response from MemberClicks on [Date of Response]

About Reviewer

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Untitled Review

Reviewed by Anonymous on May 16, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

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Primary Job Function: Executive Management, Strategic Planning, Governance

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Better than the rest

Reviewed by Anonymous on May 5, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Been using MemberClicks (MC) for several years now. Researched several vendors. I found MC offered the most value and seemed to be good to work with. They were responsive during the sales process. The question was how would they be once we signed on the dotted line? Well, were were quite surprised. They followed through on everything. Easy design and implementation process. They are constantly striving to improve their product through updates. User friendly software. Live body on the help line. The have extended hours for us on the West coast. Great value. I love these guys and would recommend MC to anyone who asked me.

Response from MemberClicks on [Date of Response]

About Reviewer

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HELP Team / Customer Service

Reviewed by Anonymous on Jan 21, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I've worked with numerous systems over the span of my career and the MemberClicks HELP Team is without a doubt the best. Their response time is quick and resolution of any problem or question is almost painless. They keep the situation light and do not fault the user for the problem (even if 50% of the time it is operator error). I almost feel weird about gushing over their customer service so much when I recommend them, but these days it is becoming increasingly difficult to find great customer service, so when I experience it, I cannot compliment it enough.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

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Primary Job Function: Membership, Customer Service, Data Entry

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Top-shelf customer service and easy to learn

Reviewed by Ben Martin, CAE on Jan 2, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I used MemberClicks in a project I did for a client. I reviewed the client's business objectives and requirements and did some advanced MemberClicks configurations to better align it with their business processes. I've used numerous AMS systems, but had never used MemberClicks, and I was pleasantly surprised by how easily I picked it up. I found the menus to be very straightforward and self-explanatory. The forms builder offered some advanced functionality, but I still found it quite easy to use. I had to set up a payment gateway for my client, and I expected it to be difficult, but it worked on the first try. When I needed assistance, their customer support was extraordinary. In particular, Kinsey Mahan spent over an hour on the phone with me spread out over 2-3 calls, and even reviewed my plans and finished work to ensure I had set things up in line with effective practices. MemberClicks is a simple AMS, so it doesn't do everything under the sun, but what it does, it does very well.

Response from MemberClicks on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

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