re:Members AMS

Impexium is an incredibly complicated and frustrating product to use. The technology is supposed to be the tool to help manage your association. Instead, you end up spending more time managing the tool than interacting with your members. I have often wondered if the old-fashioned rolodex would be a better replacement. There are constant bugs and glitches, and support staff refuse to acknowledge any fault by the system. 

There's a number of issues we have with Impexium, after being on the system for a few years now. We have a complex dues structure setup that always breaks after an upgrade, even after testing it in the Sandbox environment. We have customization that is an voluntary dues that can be opted out of, which cannot be adjusted by the member after an upgrade and prevents them from the ability to pay their dues online. It's also difficult to trust the data when we create queries as it isn't always accurate. We need to create multiple queries to triple-check that the data we're given appears to be accurate. We have never been able to utilize the dashboards app to the full extent either, as the app doesn't work. Another frustration with data is that it isn't real-time - most changes we make in the system, such as updating an individual's record - will not appear in a query for 24 hours. This makes it difficult to update data and use it right away. Anything that needs to be 'customized' in the system, for example if we have an increase in dues and the formula needs to be changed - it is an additional cost to have it changed, which is frustrating. It might be due to some of the intricacies of our business processes that we run into all of these issues, but these are just some of the difficulties that make it hard for us to carry out our functions with Impexium. It’s capable of handling the basics but is limited if you need to customize it to fit your business's needs.