Fonteva

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Fonteva

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Top Notch Association Management Software

Reviewed on Aug 16, 2018 - Archived Review

Incentivised
Customer Service
Ease of Use
Reliability
Customization

We conducted an in-depth search and review to evaluate and select an Association Management Software (AMS) for our medium sized Association. There are a variety of reasons as to why we selected Fonteva, but to summarize here are our main reasons for selecting this product.

1. User Experience - The SF Lightning and Fonteva user experience for our end users is clean, simple, and easy to learn. The flexibility it offers is clear and concise to staff and will make their day to day work much more efficient. The system is highly configurable.

2. Community Groups - For a chapter based association like ours there will be many benefits to having this feature enabled. Chapters will have a variety of accessible features that our current AMS doesn't easily offer.

3. Integration - We use a wide variety of other software to run our organization. Salesforce and Fonteva's ability to connect with and integrate is simple and cost efficient.

I highly recommend this a solution for your Association.

About Reviewer

AMS Version:—

Membership Size:100,000+

Industry Type:Government

Organization Type:—

Primary Job Function: Technology

Number of Years Used:Less than 1 year

New to Fonteva

Reviewed on Apr 19, 2018 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

Overall Fonteva has been easy to use. Fonteva Training has helped in understanding the product and how our orginzation will adapt into Fonteva. 

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Other

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:—

Starting up with Fonteva

Reviewed on Mar 15, 2018 - Archived Review

Incentivised
Customer Service
Ease of Use
Reliability
Customization

Fonteva's MemberNation product is a robust tool that is configurable to any size organization. Our process began with an in depth 4 day administrator training. Their knowledgeable staff have been very engaged in our organization and have been helping us customize MemberNation to fit our unique needs. Being based on Salesforce allows them to service many organization sizes. Coming off an old legacy system we have a lot of bad business practices and their implementation team have also been helpful to us in understanding best business practices and transitioning us to them.

About Reviewer

AMS Version:—

Membership Size:15,001-20,000

Industry Type:Other

Organization Type:—

Primary Job Function: Other

Number of Years Used:Less than 1 year

Fonteva is a huge improvement

Reviewed on Nov 1, 2017 - Archived Review

Incentivised
Customer Service
Ease of Use
Reliability
Customization

Extremely easy to use and being built into salesforce makes the data available for easy reporting. Fonteva allows us to combine outdated systems into one unified place to access out member data.

About Reviewer

AMS Version:—

Membership Size:100,000+

Industry Type:Healthcare

Organization Type:Individual Membership

Primary Job Function: Marketing

Number of Years Used:Less than 1 year

Out of the Box Customer/Membership Management Works Fantastically

Reviewed on Oct 26, 2017 - Archived Review

Incentivised
Customer Service
Ease of Use
Reliability
Customization

As a developer / technical consultant, when a customer is mentioning use cases involving "customer engagement" or "organize our member base" the first product that comes to mind is Fonteva. This product easily saves me months of development for a product that I couldn't even compete with. Just like you don't want to build your own cloud based CRM product, why build your own customer engagement Salesforce functionality, when someone already did it cheaper, better, less buggy, and with a technical support team. Choosing Fonteva's software is often a no-brainer for my team and my customers. As a bonus it fills in the (many) gaps left behind by the Service Cloud that Salesforce hasn't built yet. And it saves me on the budget for when customers have big ideas.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:Less than 1 year

Great user experience and platform.

Reviewed on Jan 3, 2017 - Archived Review

Incentivised
Customer Service
Ease of Use
Reliability
Customization
Great user experience and platform.

About Reviewer

AMS Version:—

Membership Size:5,001-10,000

Industry Type:Healthcare

Organization Type:Individual Membership

Primary Job Function: Marketing

Number of Years Used:Less than 1 year

I love MemberNation

Reviewed on Dec 9, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We just made the switch to MemberNation and I could not be happier. So many processes that incurred so many hours of staff time have been eliminated or drastically reduced by MemberNation. Implementation has been great and the staff at Fonteva is amazing.

About Reviewer

AMS Version:—

Membership Size:10,001-15,000

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

Excellent SalesForce Solution

Reviewed on Dec 7, 2016 - Archived Review

Incentivised
Customer Service
Ease of Use
Reliability
Customization
Who knew that SalesForce could replace a traditional AMS? Fonteva makes that possible. We were tired of the clunky front end user experience and having to manage technology infrastructure, so we starting looking at cloudbased solution and found Fonteva's MemberNation. We have been really happy with the out of the box solution that they offer and the ability to customize certain elements to meet our business needs.

About Reviewer

AMS Version:—

Membership Size:5,001-10,000

Industry Type:Healthcare

Organization Type:Individual Membership

Primary Job Function: Technology

Number of Years Used:Less than 1 year

Fonteva's latest platform provides major enhancements for association management

Reviewed on Nov 10, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
The most impressive thing about the MemberNation Platform is that it does an exceptional job of thinking through the business cases you'll encounter as an Association, and then streamlining those processes for you. Once you've completed the initial configuration working with the Fonteva team (special thanks in our case to Dagmar and Sundeep for their work) everything just works. There's a good amount of flexibility in terms of being able to customize and adapt a lot of features right out of the box, which makes our lives so much easier! They also have a great documentation center and training videos already created, which makes it easy for staff to get up to speed on the platform. There's really not much to dislike. The only thing that I'd recommend for folks, is to take advantage of the training they provide, and to make sure there is a member of your team truly taking responsibility for owning the project. As with anything, if there's no one from your team really invested in making sure the platform will be a success, it won't matter what software solution you use. There are several benefits for us in moving to Fonteva's product. From a member management perspective, we now have out of the box (and easy) auto renewal options, helping us to hopefully improve on what has historically been an aggressive churn rate on our membership base. It also has a ton of great features to help us enable our members to get access to our members only information easily, to manage their profiles, to purchase subscriptions and items in an easy store-like setup, and all in a platform that we can trust will work with our Salesforce setup without issue. You can evaluate a ton of member management platforms, but at the end of the day, I think Fonteva is doing an excellent job of making a robust platform, that continues to improve, and is really taking key member management issues into consideration as they develop their user-friendly platforms.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Automotive

Organization Type:Trade Membership

Primary Job Function: Marketing

Number of Years Used:4-7 years

Great Experience with MemberNation

Reviewed on Oct 30, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
As the Director of Membership of a large medical association, even I am frustrated by our complex dues and membership structures. Fonteva staff were amazing and designing a platform that works for us. Their customer services is top-notch, and their design is user friendly and sleek. So glad we went with them.

About Reviewer

AMS Version:—

Membership Size:25,001-50,000

Industry Type:Government

Organization Type:Individual Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

Nonprofit Unicorn Reviews MemberNation

Reviewed on Oct 26, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We're a nonprofit state association whose members are other nonprofits. We've struggled in past years with tech and really wanted to DELIGHT our members with an amazing user experience. MemberNation does just that! We're very happy with the outcome! The only issue we had was during implementation. This was a huge investment for us and we sometimes felt that Fonteva didn't get that, for example, they tried to charge us $$ to bring our new account rep up to speed on where we were in our implementation. That just didn't seem right! Overall, we're happy with the service and with the product and committed for the long haul!

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Charity

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

Making AMS fun again

Reviewed on Oct 26, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
This is my first real exposure to the Salesforce environment and I just have to say Fonteva really knew what they were doing when they created MemberNation. They got inside the heads of a membership organization and our members and figured out what we needed on both sides and then created a product that solved all the needs in an elegant and fun manner. I'm actually looking forward to go live in January 2017. This is a platform we can grow with and the staff at Fonteva are friendly and innovative and willing to work with the client organizations to meet whatever unique needs they might have providing guidance, assistance, or resources.

About Reviewer

AMS Version:—

Membership Size:25,001-50,000

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: Technology

Number of Years Used:Less than 1 year

End to End

Reviewed on Oct 17, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
When shopping for an end to end solution, Member Nation has you covered. Built first as a robust accounting platform in your Salesforce instance, Fonteva then incorporates a vast majority of what is needed to operate most businesses through their variety of modules. I designed the Streams Ministries web site, which uses every module Fonteva offers, and I am pleased to say that the experience was a great one. I would encourage others to investigate how FontevaÕs Member Nation can benefit your organization. Logan Smith, Mortar Free

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: Technology

Number of Years Used:1-3 years

System Review by Nikki B.

Reviewed on Oct 14, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
My experience was a bit rocky at first but once I got used to the new software I really started to appreciate the ease of use, smart technology and overall better quality of the member nation.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Healthcare

Organization Type:Individual Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

Happy with MemberNation

Reviewed on Sep 7, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
While I was with a former association we converted from iMIS to MemberNation. We were very aggressive in the timing of the conversion, did the conversion in three months. I went with MemberNation because I wanted a cloud based solution (sick of costly iMIS updates) and I wanted something built on a Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:10,001-15,000

Industry Type:—

Organization Type:Individual Membership

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:1-3 years

Fonteva - AMS

Reviewed on May 23, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Fonteva has extended the Salesforce platform to work for associations. If you are familiar with Salesforce, it is very easy to use the additional modules that have been added to the platform for association technology needs. Fonteva's technology expertise is excellent. Their CTO is extremely talented and leads a great team.

About Reviewer

AMS Version:—

Membership Size:20,001-25,000

Industry Type:Education

Organization Type:Individual Membership

Primary Job Function: Technology

Number of Years Used:1-3 years

Very knowledgeable staff

Reviewed on May 5, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
I haven't got to use the software much but I went through a week of training and can tell it's going to make my life a lot easier. The customer service is fantastic too!

About Reviewer

AMS Version:—

Membership Size:100 or fewer

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: Other

Number of Years Used:Less than 1 year

Good Product, Wonderful Customer Service

Reviewed on Apr 25, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
When working, MemberNation is really great. Our launch went fine, staff are very knowledgeable and stayed on-site during our Go Live week - very must appreciated! We were, unfortunately, promised that our customization would not be an issue for the product, and that has not panned out to be the case. We're not leaving anytime soon though!

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Other

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

CTO Mr. Mac Anderson

Reviewed on Apr 20, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Came in looking at the application one way and thanks to the Fonteva CTO leaving training looking another way, now looking forward for MemberNation.

About Reviewer

AMS Version:—

Membership Size:25,001-50,000

Industry Type:Other

Organization Type:Trade Membership

Primary Job Function: Technology

Number of Years Used:12-14 years

Perfect AMS Solution!

Reviewed on Apr 11, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
MemberNation is exactly what our organization was looking for. Backed by the power of Salesforce, MemberNation allows us to customize our database to our specific needs. In addition, MemberNations beautiful, functional front-end pages give our members a easy and intuitive experience online.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Other

Organization Type:—

Primary Job Function: Technology

Number of Years Used:Less than 1 year

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