iMIS

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Customer Service

Ease of Use

Reliability

Customization

iMIS 15 makes me cry

Reviewed on Jan 26, 2018 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Our association has been running iMIS for over a decade. I was not here for the implementation phase, but I have used the system for three years now. Bottom line: if you feel drawn to iMIS, go with iMIS 20; leave the iMIS 15 dinosaur be.

Besides the fact that it is desktop-run and not cloud-based, the interface is clunky with a distinct Windows 98 aesthetic. Customization is possible through a la carte choices of modules, but these modules--to fit our purposes--are held together with the technological equivalents of paperclips and chewing gum. Tech support has been spotty, and while our vendor has been quick to help when we're paying them for consulting services, when I ask for training videos, communication channels fall eerily silent.

Our association is considering an upgrade to iMIS 20, as upgrades are no longer supported for iMIS 15. But we're definitely considering other solutions, as well.

About Reviewer

AMS Version:—

Membership Size:501-1000

Industry Type:Other

Organization Type:Trade Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

iMIS 20.2

Reviewed on Dec 8, 2017 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Looks like ASI is making strides in their newest release. However, there are still some incredibly terrible performance issues with larger data sets.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Healthcare

Organization Type:Trade Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:8-11 years

Imis 15 - Electronic Rolodex Files

Reviewed on Nov 15, 2017 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We are using Imis 15 and have been trying to determine whether or not to upgrade to 20 or jump ship and try a new product. I have worked with Imis 15 for a year and half and learned it is not a very intuitive product. It can take hours to figure out one little piece and then to pull historical data out of the system - well you are out of luck with our version and set up. We did a business process review and learned that most of the items we would need are customizations. Our website is basically the beta product for Rise and is horrible. Our members won't even visit the website. We have been a loyal user since the early 90's, but I am thinking it is time to go elsewhere. We are basically using this as an electronic rolodex and nothing more. Our event history is lost once the event is closed, so unless we dig into our files we don't have a way of pulling data regarding our events.

About Reviewer

AMS Version:—

Membership Size:5,001-10,000

Industry Type:—

Organization Type:Individual Membership

Primary Job Function: —

Number of Years Used:1-3 years

iMIS should not be your first AMS

Reviewed on Oct 31, 2017 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

The complexity of the table structure and that the company (ASI) is in the middle of a transition from a Windows server based application to a web based application makes for some frustrating functionality. It is a very complex software that requires a vast amount of knowledge that many associations simply don't have in house. The entire design forces an extreme degree of reliance on the iMIS "resellers" to do a lot of back end work and heavy lifting.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Government

Organization Type:Individual Membership

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:4-7 years

AMS is great - provider/reseller relationship not so much

Reviewed on Oct 24, 2017 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS is a great system, but the structure of how to keep it operational not so much. We are a small association and in order to use the AMS we have to go through a reseller who charges us for phone calls/emails and support. We have a few additional add-ons to accomplish what we need and they are two other resellers of our AMS so they don't always place nice together.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Manufacturing

Organization Type:Individual Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

AMS Web Version is a hit.

Reviewed on Aug 31, 2017 - Archived Review

Incentivised

Customer Service

Ease of Use

Reliability

Customization

Our users have been very happy with the functionality of the RiSE platform in version 20.2. They find the web version easier to adapt to over the desktop version. We upgraded to 20.2 in March 2017. Since this was an upgrade, implementation went very well. We are still in the process of transitioning users to the web version. Our concern is not being able to be in full high-availability mode. We have manual process in place to switch servers (application & SQL) if needed. We understand true high-availability will be available soon.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:—

Organization Type:Individual Membership

Primary Job Function: Technology

Number of Years Used:12-14 years

Can't recommend

Reviewed on Aug 31, 2017 - Archived Review

Incentivised

Customer Service

Ease of Use

Reliability

Customization

I'll caveat this review with the fact that it was never properly launched with our staff nearly 18 years ago. From day one, there were issues that could have been mitigated with proper training and actually configuring it to our needs. That said, later attempts to configure this system required outside sources. As well, any custom reports needed to be handled by outside sources which drove our expenses up and delayed tasks. We replaced iMIS with Salesforce to handle our backbone CRM and, as an example of how easy the transition was, we handled EVERYTHING from data migration to Salesforce customization in-house.

About Reviewer

AMS Version:—

Membership Size:15,001-20,000

Industry Type:Other

Organization Type:Trade Membership

Primary Job Function: Marketing

Number of Years Used:8-11 years

Surpised. An usually not in a good way

Reviewed on Aug 17, 2017 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

At both my current and last shops, we've iMIS. First experience with membership relationship software in the Association space. Prior, I've worked in nonprofit fundraising so I was familiar with biggies like Raiser's Edge and Team Approach as well as email/advo tools like GetActive and Convio. On one hand, iMIS just seems like it's too much product for a small association like ours. We ARE aspirational and often do create needs for it that need customization but the cost seems high for us. On the other hand, the most basic of all basic functions - the join process - is a mess out of the box. The user first much create an account. With no explanation when it's over that another step is needed. It's very transnational. I was able to get this customized at my last place but we had the resources. But the bigger knock against iMIS is that you can never really deal directly with them. Everybody has to work through a re-seller. Which is an added cost. Sometimes a big one. And if you need it to do something it doesn't do out of the box, you have to trust your re-seller is looking for pre-existing solutions (even if it's not made by them) instead of just charging you to make something from scratch.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:—

Organization Type:Individual Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

A Flexible AMS

Reviewed on Aug 15, 2017 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We are on iMIS version 15.2 and have been using the product for several years. We find the product to be quite robust and flexible to handle new business processes as needed. The product has limitations and is not the most intuitive but overall is efficient.

About Reviewer

AMS Version:—

Membership Size:20,001-25,000

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: Finance

Number of Years Used:15-20 years

Good for small-mid size

Reviewed on Jul 26, 2017 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We are beginning to outgrow iMIS. It has been great up until now, but as we are looking to get more sophisticated we are evaluating if iMIS truly can meet our needs and keep up with us.

About Reviewer

AMS Version:—

Membership Size:25,001-50,000

Industry Type:Healthcare

Organization Type:Individual Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:4-7 years

Expensive, Challenging, and Robust

Reviewed on Jun 9, 2017 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS is a powerful database, but using it to its fullest capabilities can be a challenge. Without extensive training, it serves as an overly-expensive platform for mundane tasks. Customization can make it powerful, but they too are expensive and can be undone by upgrades. For associations with the resources and time to invest, iMIS can be the correct AMS.

About Reviewer

AMS Version:—

Membership Size:25,001-50,000

Industry Type:—

Organization Type:Individual Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:12-14 years

iMIS 20 review

Reviewed on May 26, 2017 - Archived Review

Incentivised

Customer Service

Ease of Use

Reliability

Customization

We implemented iMIS 15 in 2012 and recently upgraded to iMiS 20, with iFinity (ASI partner). We have 9 users the system is integrated to the website and is used to drive all of our marketing and comms. We find the system to be user-friendly and powerful for most users. Beware - people will need a lot of training, so 'casual' use does not work, but if you have happy to invest, then it works really well. The website and finance integration are reliable and gives us what we need.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Other

Organization Type:Trade Membership

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:4-7 years

iMIS - It's Okay

Reviewed on Apr 6, 2017 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS 20 isn't a bad AMS, especially compared to some of the horror stories I've heard. But it is clunky, is hard to customize, and can sometimes have glitches. However, it is much improved over 15.2, and maybe they're on the right track. The RiSE website platform would get most of my scorn. It is poorly structured and extremely difficult to work with once you pass an intermediate level of need.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:—

Organization Type:Trade Membership

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:1-3 years

Director of IT

Reviewed on Mar 27, 2017 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

When I joined our organization 2 years ago, we had been using iMIS for more than 8 years. We'd used iMIS 15 and 20. In my opinion, I've found that iMIS works ok if you have a straightforward membership management program with very little requirements for advanced features. I've used and implemented other association management systems before (the big ones, you know the names) and they are far superior to iMIS. iMIS appears to be the laggard of the bunch and certainly not progressive nor innovative. Reliable, yes! It works. Understanding the underlying data architecture... a challenge, even for our technical staff. There are many ways the product could be improved however, we are not going to wait to find out if it does. We are moving to a more modern, 100% cloud-based solution.

About Reviewer

AMS Version:—

Membership Size:25,001-50,000

Industry Type:Healthcare

Organization Type:Individual Membership

Primary Job Function: Technology

Number of Years Used:1-3 years

iMIS is almost there

Reviewed on Feb 14, 2017 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS has all of the components to fulfill the needs of member-based associations. They need to improve upon the more complex situations that we are dealing with such as social networking & communities, discount & group registration pricing, etc.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Manufacturing

Organization Type:Trade Membership

Primary Job Function: Technology

Number of Years Used:12-14 years

The dream of endless possibilities. The reality of limited funds.

Reviewed on Jan 2, 2017 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We implemented iMIS approximately 5 years ago. At current we use it to power multiple websites (AmericanHort.org/Cultivate17.org/HRIresearch.org), managing event speakers and volunteers, as well as basic membership functions such as payments, donations, etc. To give you a scope of our organization we are approximately 1,800 COMPANY members and 400 INDIVIDUAL members. We have several events per year mostly attended by 200 or less and then we have an very large annual conference of nearly 10,000. We just started running registration for the small events through iMIS and the setup has been challenging. iMIS has quaiks. For example. We have spend close to 10 hours of re-seller and staff time trying to figure out why "register more people" works in some browsers and not in others. This, along with other iMIS quirks, are often known by ASI (makers of iMIS) but not known by the re-seller. Therefore we end up paying the re-seller in support hours something that ASI already knows is broken and there's not a known fix for. Or if there is a fix it requires MORE support hours. iMIS truly is limitless in its capabilities. The unfortunate part is that for a small-ish association like ours (<20 staff) we do not have the internal resources to take full advantage of what iMIS can do. When we did have a staff member with 100% focus on iMIS our support bills were still significant from our reseller. Staff find it clunky and not at all intuitive to use. Webpages randomly stop functioning for no apparent reason, server response is slow despite paying for additional memory, and the transition from desktop-view to web-view is confusing at best. We'd like to automate some of our membership communications (welcome email, 30-day new member email, 6 month check-in email etc) but will need to purchase an additional module (Automation Plus) to make that happen. To the expense of ~$5,000 for the module and then additional support from our consultant or reseller to program what we need.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Other

Organization Type:Trade Membership

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:4-7 years

Powerful but needs powerful technology driver

Reviewed on Aug 26, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

The product is amazing you just have to have technological expertise to run it. We upgrade about every three years and ideally the customer should upgrade annually.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Education

Organization Type:Individual Membership

Primary Job Function: —

Number of Years Used:15-20 years

iMIS Complicated for Mid-Size Association

Reviewed on Aug 22, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We have used iMIS for more than 10 years. When we initially installed it, we were using a customized MS Access database. This product was very expensive for what we were getting out of it. iMIS seemed like a leap forward at the time. We like the fact that iMIS RiSE is a much more integrated platform for handling meeting registrations and allowing customers to update their data. However, it is so complex many of the features we do not use because we don't have the internal bandwidth to make the customizations. Finding staff that are proficient in Crystal Reports has become an issue as well. There is a lot to like there, but unfortunately it is so complex you need to pay for expensive consult time to make even the most modest changes. I think we will pursue something a little more straightforward.

About Reviewer

AMS Version:—

Membership Size:501-1000

Industry Type:Healthcare

Organization Type:Trade Membership

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:8-11 years

Ready for something new

Reviewed on Jul 27, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We've been on this system for at least a decade - reliability is its strong suit, but ultimately, we find ourselves using external databases for registration, abstract management, the foundation, the website...we would love to get on tool that's more user friendly. I'm positive iMIS would be a great tool if the investment to for the latest version and regular training was made.

About Reviewer

AMS Version:—

Membership Size:50,001-100,000

Industry Type:Healthcare

Organization Type:Individual Membership

Primary Job Function: Marketing

Number of Years Used:4-7 years

Cumbersome and glitchy

Reviewed on Jul 19, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS is a nightmare. Its old interface is not user-friendly and I'm often encountering errors that require correction by our IT department. Does not connect with newer third-party platforms like MailChimp, which adds another restriction to our ability to communicate with members effectively. I also went through an entire membership directory update only to find out most of my work was automatically undone by the program because I missed a step that was not at all intuitive. Very, very frustrating.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:—

Organization Type:—

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:Less than 1 year

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