iMIS

Supporter

Average Ratings

Customer Service

Ease of Use

Reliability

Customization

iMIS is solid product with good customer support from ASI

Reviewed on Jul 14, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We've been using iMIS for over 15 years now. iMIS 15 is pretty solid product and we like. It is not a perfect system for accounting purpose, but it is great for everything else and for creating custom application. We are in the process migrating to iMIS 20, which should be even better.

About Reviewer

AMS Version:—

Membership Size:501-1000

Industry Type:Education

Organization Type:—

Primary Job Function: Technology

Number of Years Used:15-20 years

Poorly designed

Reviewed on Jul 3, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS is poorly designed in terms of its table structure and use for accounting. The data is unreliable (partly because we are inconsistent in the way that things are entered).

About Reviewer

AMS Version:—

Membership Size:10,001-15,000

Industry Type:Education

Organization Type:Individual Membership

Primary Job Function: Finance

Number of Years Used:15-20 years

Robust AMS, but can be clunky to use

Reviewed on Jun 2, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

First the good - the system has a lot of features and functionality. It integrates well to outside programs such as Learn Something and GoToWebinar. iMIS15 has it's shortfalls with user experience - clunky to use and errors (a lot which are fixed upgraded versions). It is not very intuitive.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Construction

Organization Type:—

Primary Job Function: Convention, Exposition, Meeting Planning

Number of Years Used:12-14 years

Flexible But...Not So Much After All

Reviewed on May 28, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Purchase in a modular fashion to hold costs on initial purchase. The membership management is probably the strongest feature. If you need event management, social media engagement then iMIS 20.XX is not the most modern. We are a long time user, 20 years and the product is no longer as fresh as it once was. The product is undergoing a major refresh and is partially web based and partially desktop based. Cumbersome in that some setup is done in desktop and some is done browser based. New web based features are added in anticipated quarterly updates. However some features break in updates. Also there are many third-party products to address the short comings it becomes burdensome to ensure updates do not break any of the third-party products. The underlying MS SQL database management system provides lots of power in the form of stored procedures and views but the SSRS report writing tools are quite cumbersome and come with a steep learning curve. Crystal Reports may meet your needs better. The integrated IQA, Intelligent Query Architect product is limited and often buggy. Overall I do not believe this product has kept up with the times. Very powerful for membership management and demographics but constricting in event management functionality if your needs are broad based.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Education

Organization Type:Individual Membership

Primary Job Function: Finance

Number of Years Used:15-20 years

iMIS15 Misses the Mark by about 15 years!

Reviewed on May 13, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS 15 seemed to have been a state-of-the-art system 15 years ago but with today's advancements in user interface and overall usability and functionality, the platform is quite dated. I must admit we have not done any of the upgrades so a large part of the blame is on us but I was surprised to find such an old system! I am new to the association I am now Director of Membership for and I have been sincerely frustrated by how much 'manual' work I have to go through to gather information or search through the platform to find a specific information on a member. Dues collection invoicing and payment notices are hard to generate. Reports are not intuitive and are cumbersome to create and run. I would hope version 20 would be better (and I know it's at least cloud-based, which would in and of itself be a huge improvement) but with such minimal customer service, I am now shopping for a new system that is of this decade and within budget.

About Reviewer

AMS Version:—

Membership Size:501-1000

Industry Type:—

Organization Type:Trade Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

IMIS is good but has some limitations

Reviewed on Apr 13, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We've had IMIS for 16 years and have learned to tweak and work-around its limitations to get it to do what we need. The good part of iMIS is that it's just a SQL database and there are many ways to get the data out, including many 3rd party products and web services. The down side to iMIS is that for a large organization, sharing the desktop application with many departments, it gets too complex for users to use the long lists of queries and reports. Search is not as robust as we needed also. We learned to develop department-based front ends to run our queries and reports and that works pretty well for us for now. Our next step is to have something that is easier to implement integrated web front end solutions with our Ektron CMS.

About Reviewer

AMS Version:—

Membership Size:15,001-20,000

Industry Type:Automotive

Organization Type:Trade Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:8-11 years

Reordering the Importance of our AMS in the tech ecosystem

Reviewed on Mar 17, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We're using iMIS 20. Yes, we love the internet of things but the flexibility of the platform continues to be a challenge. Our philosophy has been use the AMS as the source of all association data but with the need to aggregate diverse sources of data generated by other platforms...this no longer holds true. Thus the search is on for a more flexible AMS.

About Reviewer

AMS Version:—

Membership Size:25,001-50,000

Industry Type:—

Organization Type:Individual Membership

Primary Job Function: —

Number of Years Used:8-11 years

iMIS 20 for small Association

Reviewed on Feb 1, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS20 has been very easy to use and integrates well with RiSE (iMIS website). Our Association is small and staff has taken to various views of the AMS well. There is a staff view via web that makes seeking information quick and basic. Back office or Desktop view is primarily what our staff uses. We have had challenges in not being able to fit into the iMIS bubble. Our Association needs are extremely specific and we didn't estimate the amount of add ons purchased, for the original product. If you have to "bend" for iMIS ie. changing working process', be prepared to purchase an add on produt. Be prepared to pay for any tweaks or improvements you need to the system. Prior to migrating to iMIS, also evaluate each departmental needs, from all coworkers/staff.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:1-3 years

AMS is difficult to work with

Reviewed on Jan 29, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We recently did an upgrade to the latest version of IMIS and have found that most of the OOB iParts do not meet our needs. More frustrating is that they cannot be customized without a lot of time and money. In addition we've found that a few new features are buggy and cannot be fixed without an additional upgrade which we didn't budget for. On the bright side there is a bit more flexibility in how members view their experience.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:4-7 years

Good AMS but Still Behind Everyone Else

Reviewed on Jan 28, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

WeÃre currently on iMIS 15.2 and looking to upgrade to version 20. After seeing demonstrations itÃs nice to see theyÃve made improvements, but it still seems like theyÃre playing catch up with the rest of the field. RISE looks like a nice feature but other solutions have been doing that already. Also, itÃs disappointing to see features available with other solutions that iMIS still cannot do. ItÃs seems like with version 20 they tried to focus and offer a multitude of modules versus improving upon the ones that they currently have. Customer Service: While ASIÃs customer support is included with your licensing, it can be frustrating at times to get answers from them. Their customer support is halfway across the world and trying to get a timely response can be frustrating. Also, sometimes itÃs easier to speak with someone over the phone rather than just via an email ticket. While our iMIS reseller charges us for support, they are more responsive than ASI and thatÃs why I rated this 4 stars. Ease of Use: While some parts, such as the customer module, are easy to use there are others that need to see a definite improvement. The reporting tool (IQA) isnÃt user-friendly and you definitely need to have some training. From what we found, some joins (more specifically left joins) donÃt work and you need to have someone build a view in the SQL database in order for reports to work the way you want it to. Reliability: It works as intended once you know the limitations of the different features and how they are intended to work. Customization: Creating custom user defined tables and options are pretty easy once youÃve done it once. Currently, weÃre trying to explore are different membership dues models and one of the things that iMIS still lacks is the ability to implement month-to-month or automated billing.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:8-11 years

iMIS a software from the Past

Reviewed on Jan 26, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

In Today's world imis doesn't stand a chance, it doesn't play with other 3rd party tools as well as it should, and it can't do the job of these tools as well as it claims.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:12-14 years

iMIS Shoud Be Named It's A Miss

Reviewed on Oct 23, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Have used (2) separate versions of iMIS--15.1 and 20 and 20.1. We needed to upgrade to 20.1 to receive some of the meetings features that were promised would be available in 20, and this was 6 months after upgrading to 20! iMIS isn't a user friendly platform for data retrieval, is not intuitive on how to use (this is my fourth AMS), and requires an extensive knowledge of SQL to be able to correct issues. You need to belong to a separate organization (NiUG) in order to get any real customer support--and this is a community of other users of the AMS. There is an average of (7) to (10) emails per day from other users asking for assistance on various issues they are having and looking for help from other victims.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:4-7 years

iMIS - Reinventing itself

Reviewed on Oct 21, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

This product has come a long way since its early days. You can do so much without having a wed design and development team on staff it is amazing.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:15-20 years

Very Outdated

Reviewed on Oct 6, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I only used IMIS for a short period of time in 2012; however it was very outdated and not user friendly. We had one individual in our office was extremely proficient but the rest of us relied heavily on her knowledge to setup events and customize the database. IT was not a web based program so when we went to conferences and offsite events it was difficult to handle registrations. It usually resulted in paper registrations and processing credit cards through an outside merchant and when we returned to the office inputting the registrations manually into IMIS.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

iMIS is a great AMS - for the 20th century

Reviewed on Sep 30, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Times they are a changing, but not iMIS. No one has given them the memo that today's world is about products designed for customers (internal and members). Instead, iMIS still operates using the business model of "you take what we give you and you like it". And god forbid if you do want to customize, you have two options, worse and more worse: (1) spend more on modules; (2) pay an iMIS reseller for a solution that isn't easy to use, often breaks down and does so at $190/hr of your money! And guess what, if the reseller doesn't deliver on time or on budget, too bad for you, since you have no choice but to use an authorized reseller. How about a new world (i.e. what other vendors now offer) where - the platform is updated frequently (at least once a year) and those upgrades are pushed out to customers at NO ADDITIONAL CHARGE! - customer service is provided at no additional cost for simple product fixes and solutions. - customer interfaces (both on back end and for members) that actually are easy to use. - you don't need a PHd in AMS systems to operate?

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Marketing

Number of Years Used:12-14 years

iMIS 15

Reviewed on Sep 16, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Our organization has been with iMIS for 15 years. We have very complex company based membership which requires customized account management and billing. ASI and our reseller, ISG Solutions, have done a great job meeting our needs over the years.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:15-20 years

Promised the Moon, Still Waiting

Reviewed on Sep 16, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We thought we put together a masterful RFP with detailed specs and iMIS promised that everything we wanted was included. Our illusions were dashed when, after we bought iMIS, the support team told us that was just "sales talk." We've spent years and megabucks on customization to get what we need and still find we have some glaring issues with functionality, reporting, and ease of use. Routines that ought to be automated require too much manual effort. Access and consistency are problems. The quality of member service is affected because our call center staff have to fumble with cumbersome navigation. Productivity is adversely affected. The data is there but the average user can't figure out how to write a report to get what they need out of the system, despite expensive training. We like that iMIS is continuously improving the product and adding new features. We paid a lot for the support plan so that we could take advantage of these upgrades, but because of all our customization now the service fees to implement an upgrade are prohibitively expensive. Feels like we will never get there.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Finance

Number of Years Used:4-7 years

A good starting AMS

Reviewed on Sep 8, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

An AMS that has a lot of features an association needs. Customization will require technical team. A lot of testing needed before an upgrade especially if you have integration setup with other systems. Hosting and support team respond to your queries in a timely manner. A great community. Lots of users sharing knowledge in the users portal.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:1-3 years

Frustration all around

Reviewed on Sep 1, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We have used iMIS for about 12 years starting with version 10 and now using version 15. We have never really been happy with the system, but kept using it because we have invested so much time, money and energy. When upgrades come along, we are convinced this will solve all our problems, but so far, we still continue to be disappointed. We're at the point now of looking at whether we want to upgrade to 20 or go through the painful process of scrapping our investment in this and looking at something else. We are a small staff with no IT support staff in-house and we have come to believe that this product is better suited for larger associations that have the staff time to dedicate to it.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:12-14 years

Does not work for our organization any longer.

Reviewed on Aug 25, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We presently are users of iMIS 15. We have had the system in place for many years, and simply have grown out of it. It no longer can meet the needs of the organization and what we are doing strategically going forward. For organizations that are smaller and have simple requirements, it will more than likely do the job.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:4-7 years

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